Restaurant Frequently Asked Questions

Looking to partner with hungr? This guide will help you learn more about the platform and how to get started.

General Information

hungr is a technology platform powering online ordering and food delivery since 2012. We strive to run an affordable mobile food ordering service that keeps your business thriving. We provide support every step of the way; with 24/7 US based customer support and several options for technology, hungr is the company to help increase your profits.

hungr helps restaurants grow their takeout sales, reach new customers, and increase brand awareness online. With hungr, you can offer delivery without having to coordinate your own drivers and pickup without having to invest in building your own app. hungr also allows restaurants to opt in to marketing promotions, such as Free local delivery, First Time Customer promotions and more to help your restaurant reach new customers and encourage lapsed customers to order again. Finally, hungr automatically rewards customers with free items and meals each time they order from you, which encourages repeat and frequent ordering. 

hungr is available nationwide in the U.S. (except Alaska and Hawaii)

We’re proud to have rolled out a series of support initiatives to help our restaurant partners and the industry navigate the effects of COVID-19.

 

  • We were the first delivery platform to introduce dine-in contactless ordering
  • We consistently provided restaurants with commission fees half or less than half of other providers allowing restaurants to keep more profit
  • We increased marketing support for restaurants to help them make changes and have the tools they needed
  • We introduced new tools to help restauants track sales week over week quickly through the hungr Dashboard
  • We proactively trained our drivers in proper safety procedures to help keep customers and restaurant staff safe

hungr is unique in 2 major ways:

  • 12% flat rate commission to restaurants
  • Non-restrictive delivery area

    Plus, hungr has an array of products for every restaurant need. We provide tools and marketing support from hospitality experts who previously worked at global companies such as Darden Restaurants, Royal Carribean Cruise Lines and Disney

  • Yes! We encourage restaurants to try out our platform alongside others so you can compare which partner provides the most cost-effective solution and offers the best experience.

    If you'd like to speak to a restaurant success representative, complete this form and one of our experts will be in touch. You can also call us Monday-Friday at (760) 888-6420  

    Already a hungr partner? Call (760) 888-6425 any time for support

    Delivery

    Food delivery has been growing in popularity in recent years and that trend is only accelerating as 2020 has had a major effect on restaurants. For many restaurants delivery and mobile ordering has helped keep their doors open. hungr helps make sure their doors will stay open long term.

    If you already have a delivery fleet, you can still use them. hungr makes drivers available to cover additional areas where it is not practical to have your own drivers cover. We also help meet the demand for rush hour where order volume increases but your own driver count stays the same.

    We don't set a distance limit. We find that many people become frustrated when they try to order but are told that a restaurant will not reach them because they are outside the delivery area. This defeats the purpose of offering delivery. And while some food may lose some heat, our tests have found we can reach most customers with food that is still hot and fresh, while only losing a couple degrees in temperature. 

    Our team of drivers are rated as some of the highest across all delivery providers. We routinely have restaurants tell us "I wish all the delivery drivers were like yours. You guys are the most professional and I don't have to worry if my orders will reach the customer safely with hungr." All drivers are at 18 years or older and undergo a background check. We provide real-world training including proper food-handling training to all drivers. And this isn't just one time, training is provided on an ongoing basis to make sure that our hungr drivers are the best.

    Products

    hungr is a technology company that connects restaurants with hungry customers in their area and offers a wide range of products to fit your needs, including delivery and pick up, group ordering, online ordering, contactless ordering and more. We also offer a white-label online ordering solution, orderRelay®, which enables you to offer your own branded online store powered by our ordering and logistics network. We also offer our Concierge Plus program which provides marketing and management services to help take your marketing to the next level. By becoming a hungr partner, you can grow your sales, reach thousands of new customers, and increase your brand awareness online.

    Yes, hungr integrates with leading POS and technology solutions. For more information, check out our integrations page.

    If your menu changes, you can easily use the Menu Configuration tool in the hungr Dashboard, adding new items, modifiers, and options, editing categories, prices, and names, temporarily deactivating items, removing items permanently, or updating modifier settings. 

    If you have trouble updating your menu, you can submit a Menu Update Request on the Help tab in the hungr Dashboard. Our Menu Specialist team will complete updates within 48 hours. 

    If your restaurant uses a POS integration, you will need to change your hungr menu directly from the POS system. 

    Yes, hungr partners can pause orders at any time.

    Yes, you can set specific hours to accept hungr orders in the hungr Dashboard.

    Pricing

    We take a commission rate on all orders of just 12%

    At only 12% hungr charges one of the lowest commission fees in the industry. The commission fee is used to cover expenses that keep your delivery and pick-up business running, including:

    • completing background checks for drivers
    • providing driver training
    • covering credit card processing fees
    • providing 24/7 customer support
    • running marketing campaigns to drive more customers to your restaurant through hungr

    hungr charges a one time assisted setup fee to input your menu and setup each location. Certain fees may be applicable for additional products or services as you opt in, such as: 

    • Tablet fees 
    • Insight (our data tool)

    No. Credit Card processing fees are not charged to restaurants, only the 12% commission rate. 

    Getting Started

    Restaurants can sign up for hungr by completing this form, where you'll share basic information about your business. An success specialist will then contact you with instructions to begin receiving hungr orders.

    The sign-up process varies for each restaurant and typically takes between 1-3 business days.

    Our success team can help you set up multiple locations on hungr. Reach out to us here or call Monday-Friday at (760) 888-6425. We’ll help you set up each location to receive hungr orders and give you admin access to see analytics for all of your locations.  

    When you sign up for hungr, you can choose how you want to receive orders; via email, kitchen printer or your tablet. You can also use a hungr tablet for a nominal fee, or integrate with your POS system to have orders flow directly to your register or kitchen.

    Restaurant partners receive a weekly direct deposit from hungr.